Responsable de Experiencia Cliente - Occidental Jandía Playa

Barceló Hotel Group is seeking a Responsable de Experiencia Cliente to join their team. The successful candidate will be responsible for ensuring customer satisfaction, conducting customer interviews, and identifying and addressing any issues that may affect customer satisfaction during their stay.

Requirements

• Degree in Tourism or related field
• Master's degree in Marketing or related field
• 2 years of experience in customer service and quality in the hospitality industry
• High level of English, other languages a plus
• Knowledge of ofimática, hostelería, CRM, and ISO
• Organizational and planning skills
• Self-management skills
• Effective communication skills
• Analytical and synthesis skills
• Flexibility

Benefits

• Flexible and collaborative work environment
• Geographical mobility and opportunity to work in different areas of the company
• Access to best-in-market training programs
• Wide range of open training activities through the Barceló Campus e-learning platform
• Exclusive discounts on hotels and travel
• Health insurance policy with numerous advantages
• Ongoing discounts with various companies related to leisure and free time
• Special offers with product and service companies
• Exclusive agreements with different training and business schools