Battle's Transportation, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) that provides transportation management services. The company is looking for a Dispatch Coordinator to work in Richmond, VA, and must have strong computer skills, problem-solving abilities, and excellent communication skills.
Requirements
- Keep track of driver's progress along their routes.
- Assign trips to ensure timely pick up of members.
- Ensure oversight of basic DOT compliance check.
- Extensive knowledge of the Richmond, VA metropolitan area.
- Work well under pressure.
- Record driver and attendant call out occurrences.
- Validate time and mileage of completed manifest.
- Complete accurate member reservations.
- Record accurate details of incidents, comments, and complaints.
- Input information correctly in the company database.
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
- Monitor and schedule pick-ups of return trips within the one (1) hour window.
- Monitor and address driver attendance issues (rerouting, assign standbys etc.).
- Answer and respond to dispatch calls and inquiries in person and via āWhereās My Rideā telephone calls.
- Review DVIās to ensure repairs/maintenance is scheduled with Maintenance Department.
- Maintain on time performance.
- Oversee that the manifests are run and given to drivers in a timely fashion.
- Use questioning and listening skills that support effective telephone communication.
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects in a professional manner.
- Effectively deal with job stress, angry callers, and upset members.
- Use appropriate dialog to communicate with different behavior types on the telephone.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meet commitments to members.
- Continually maintain knowledge of client protocols.
- Communicate and coordinate with internal departments as necessary.
- Dispatchers may have to work on a rotational basis that includes nights, weekends and holiday shifts.
- Other duties as assigned.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
