Senior Field Services Engineering Tech - Los Angeles (Aesthetics Med Device)

We are seeking a Senior Field Services Engineering Tech to provide advanced technical support for Solta Medical systems through on-site service and remote troubleshooting. The role ensures optimal system performance and customer satisfaction by performing installations, maintenance, and repairs.

Requirements

• Minimum HS degree or GED, preferred AA Degree in Electronics, Biomedical Engineering, or equivalent experience
• Minimum 7+ years of previous field service
• Medical Device: Experience with medical devices a plus
• Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
• Risk Management: General knowledge of risk management for medical devices a plus
• Design Control: General knowledge of design control process a plus
• ESD: General knowledge of ESD environment
• Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision
• Ability to use diagnostic test equipment
• Ability and willingness to work with various teams including sales, marketing, engineering and manufacturing in the support of company products
• Ability to produce results while working with multiple projects under tight deadlines
• Excellent customer service and support skills
• Ability to maintain inventory / service records and paperwork in a timely manner
• Valid driver’s license and acceptable driving record required
• Approximately 50% travel on average required, mostly domestically but occasionally internationally
• Advanced Ability to use Microsoft Windows software including Word, Excel, PowerPoint, Teams and Outlook

Benefits

• Comprehensive Medical (includes Prescription Drug)
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) with matching company contribution
• Discretionary time off
• Paid sick time
• Tuition reimbursement
• Parental leave
• Short-term and long-term disability
• Life insurance
• Accidental death & dismemberment insurance
• Paid holidays
• Employee referral bonuses
• Employee discounts