售后服务经理

Join our global diversified pharmaceutical company as an After-Sales Service Manager in Shanghai. Responsible for end-to-end operation of technical services, including policy design, process building, and system deployment. Manage customer service requests and integrate resources to solve complex technical problems.

Requirements

• Bachelor's degree or above, technical majors preferred
• More than 5 years of experience in technical services
• Excellent cross-departmental communication and project management skills
• Strategic thinking
• Fluent English writing and speaking
• Familiar with Service Max or Salesforce systems
• Proficient in using CRM, ERP, ticket systems, and office software