This job is for a Customer Service Specialist at Baxter, where you will interact with patients, caregivers, and healthcare teams to answer and resolve inquiries. The role requires phone, email, and online interactions, with a focus on technical phone support for respiratory products and electronic devices.
Requirements
- Associate degree in business or related field, or equivalent work experience
- 3+ years of progressive experience in a customer service role; healthcare field desirable
- Previous experience in the healthcare field, preferred
- TIMS, JD Edwards or other third-party billing system experience preferred
- Experience with Microsoft Office
- Spanish-speaking skills a plus
Benefits
- Comprehensive compensation and benefits packages
- Medical and dental coverage
- Basic life, accident, short-term and long-term disability insurance
- 401(k) Retirement Savings Plan (RSP)
- Flexible Spending Accounts
- Educational assistance programs
- Time-off benefits
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Childcare benefits
- Commuting benefits