Crisis Hotline Advocate

Bay Area Women's Center seeks a Crisis Hotline Advocate to join our team. This position supports the agency’s domestic violence and sexual assault crisis hotline and emergency shelter program.

Requirements

• Provide the highest quality of care in responding to crisis phone calls.
• Perform client intakes as needed.
• Assist residential clients with completing documentation, including but not limited to applications for employment, education, and income related to their goals.
• Provide support and mediation for communal living issues in the residential program.
• Support other residential staff in meeting clients’ needs while in the shelter program.
• Promote healthy living within the shelter by overseeing meals, maintaining records, and providing client assistance.
• Attend in-service training to enhance knowledge and professional development.
• Assist with shelter housekeeping duties.
• Ensure confidentiality and accuracy of client records.
• Track and complete data entry related to services provided.
• Compile, maintain, and report statistical data.

Benefits

• Short Workweeks: A 32-hour work week for full-time staff; overtime at time & one-half if working past 32 hours.
• Shift Premium: An additional $5 per hour premium when covering hours between 10pm and 6am.
• Paid Lunches: No need to clock out for lunch.
• Birthday Leave: An extra day off to celebrate your special day.
• Staff Wellness Programs: Initiatives to promote physical and mental health.
• Paid Time Off: Over three weeks of leave in the first year for rest and rejuvenation. Increased accruals based on tenure.
• Paid Holidays: Eleven days throughout the year to celebrate national holidays.
• Platinum-Level Health Care: Premium medical coverage for employees. Dental and vision coverage included.
• Insurance Coverage: No-cost comprehensive AD&D, Life, and LTD insurance policies.
• Retirement Plan: 3% matching contribution to your retirement savings.