Student Worker - Help Desk+ Support Consultant

This student position is designed for the HelpDesk+ team in Moody Library to provide support to students, faculty, and staff with computer issues. Responsibilities include troubleshooting software, hardware, and network connectivity, providing training on technologies, and ensuring data security. The position requires a student focused on business operations and customer service.

Requirements

• Receive and release computers for service.
• Resolve software/connectivity/printing issues.
• Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
• Install, configure, and maintain computer software applications.
• Provide training for utilizing technology resources.
• Ensure data security and confidentiality.
• Assist with equipment check-in/out.
• Complete daily tasks including email, inventory, and equipment maintenance.