Computer Systems Support Technician

This position provides end-user support to the Law School community of faculty, staff and students. The Computer Systems Support Technician will monitor Help Desk phone, e-mail and chat requests, as well as walk-in requests and appointment-based assistance. They will be responsible for troubleshooting and resolving technical issues related to network connectivity, PC, mac, printer and mobile hardware support, application support, audio visual requests, and account creation and password resets.

Requirements

• Logs and resolves Help Desk contacts (calls, emails, walk-ins, voicemail)
• Configures and deploys new devices for new employee onboarding
• Monitors help tickets to ensure prompt resolution
• Installs/updates drivers and other system patches on Windows and Apple systems
• Conducts advanced level hardware and software troubleshooting
• Utilizes available resources to exhaust all possible solutions to a problem
• Performs set-up, installation, and configuration of desktop hardware and software

Benefits

• Paid time off
• Retirement plan
• Health benefits