IT User Support Specialist

We are seeking an IT User Support Specialist to deliver exceptional technical support to faculty, staff, and students. This role ensures technology assistance aligns with the latest industry trends, innovations, and departmental policies.

Requirements

• Knowledge of and commitment to the mission of Saint Mary’s College
• Strong knowledge of current macOS and Windows operating systems
• Strong knowledge of Microsoft Office software
• Strong knowledge of Google Workspace
• Comfort with troubleshooting network connectivity issues on a variety of devices
• Excellent communication skills and telephone etiquette
• Strong organizational skills
• Detail oriented with the ability to multitask
• Previous experience in an IT Service Desk role
• Familiarity with tracking system software and maintaining SLA compliance
• Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently
• After-hours support as requested

Benefits

• Paid Time Off
• Retirement Plan