Team Lead, IT Helpdesk
BC FerriesVictoria, British Columbia, Canada ⢠Richmond, British Columbia, Canada ⢠Delta, British Columbia, Canada ⢠West Vancouver, British Columbia, Canada ⢠British Columbia, Canada
Posted March 24, 2026
77300 - 96600 CAD
Full Time
About the Company
BC Ferries is a leading marine transportation provider operating one of the largest ferry systems globally. With 37 vessels serving 25 routes along 1,600 kilometers of coastline, we transported over 22.6 million passengers and 9.6 million vehicles in 2023-24, averaging more than 500 sailings daily. Our team of nearly 5,400 staff ensures safe and reliable travel across British Columbia's coast, making BC Ferries a cornerstone of regional transportation and tourism.
Job Description
We are looking for a Team Lead, IT Helpdesk to lead our front-line IT support function, combining hands-on technical expertise with strong leadership to guide the team, improve processes, and deliver exceptional service.
Requirements
- Diploma or Associate's Degree in Information Technology, Computer Science, or a related field
- 4+ years of experience in IT service desk and/or customer support environments
- 4+ years of technical experience supporting end-user devices, security systems, applications, cloud services (e.g., Microsoft 365), networks, and modern workplace technologies
Benefits
- Competitive salary
