Customer Service Agent
BCforwardSan Jose, California, United States
Posted December 28, 2016
34260 - 34260 USD year
Full Time
About the Company
BCforward is a full-service personnel solutions organization with headquarters in Indianapolis, Indiana.
Job Description
As a Customer Service Agent, you will provide email and real-time chat support to Play Developers, troubleshoot app-level API implementations, and collaborate with cross-functional resources to resolve issues.
Requirements
- High School Diploma or GED
- At least 1 year experience in customer service environment providing support via phone, email or live chat
- At least 1 year programming or API level tech support experience
- Proven ability to identify and troubleshoot technical issues quickly and efficiently
- Ability to communicate technical concepts clearly and effectively
- Ability to prioritize tasks and manage time effectively
- Knowledge of the app industry
- Experience or interest in developing mobile applications
- Strong attention to detail and sense of responsibility
- Understanding of customer support best practices and familiarity with customer support success metrics