Training Coordinator

The Training Coordinator will facilitate new hire classes, manage nesting phases, conduct quality audits, and provide coaching to ensure employees meet performance standards. The role impacts team success across multiple teams and requires a strong facilitation and communication skills, ability to coach and develop people, and a data-driven mindset.

Requirements

• Minimum 3 years of experience in call center operations or training environment
• Strong understanding of call center metrics (QA, conversion, attendance, etc.)
• Experience in coaching, mentoring, or training team members
• Demonstrates strong proficiency in documentation, data management, and presentation development using Microsoft Word, Excel, and PowerPoint
• Ability to handle multiple teams and priorities simultaneously

Benefits

• Paid Training
• Weekly Pay
• Performance-Based Incentives
• Growth and Leadership Opportunities
• Continued Education and Training