Client Operations Specialist

BCM One is seeking a Client Operations Specialist to join their Sophia Financial Operations team. The role involves acting as a trusted advisor to clients, resolving billing issues, and delivering measurable outcomes. The position is hybrid based in Makati City, Philippines, and requires 5+ years of experience managing client accounts.

Requirements

• 5+ years of experience managing client accounts or customer portfolios
• Excellent professional communication skills with confidence in client-facing interactions
• Proven ability to problem-solve in high-volume, fast-paced environments
• Exceptional attention to detail and organizational skills
• Customer-first mindset with a passion for building relationships

Benefits

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay