Manager, Clinical Complaints Specialist

BD is looking for a Manager, Clinical Complaints Specialist to join their team. The ideal candidate will have proven leadership capabilities and a strong track record of driving team success. They will be responsible for managing a team of Clinical Specialists, mentoring, and orienting them, as well as handling customer complaints and gathering additional information on reported events. The role requires a Registered Nurse with a bachelor's degree or a bachelor's degree in a health-related field or biomedical engineering, and a minimum of 3 years of professional experience as an RN in a clinical or direct patient care setting, or relevant work experience. Experience with medical device complaint handling and MDR reporting, as well as knowledge of MedTech regulatory standards, is preferred.

Requirements

• Registered Nurse with a bachelor's degree or bachelor's degree in health-related field or biomedical engineering
• Current active RN license required if with nursing degree
• Minimum of 3 years of professional experience as an RN in a clinical or direct patient care setting or relevant work experience
• Experience as a direct people leader or leading projects
• Ability to exercise independent judgment and discretion
• Demonstrated ability to balance multiple tasks and prioritize work
• Ability to be effective in complex projects with ambiguity and/or rapid change
• Orientation for detailed work, with emphasis on accuracy and completeness
• Experience with medical device complaint handling and MDR reporting
• Experience with the BD Pyxis Dispensing Solutions and the BD Alaris System
• Knowledge of MedTech regulatory standards (e.g., 21 CFR 803, 21 CFR 820)
• Experience with software including MS Office (Word, PowerPoint, Excel, Outlook)
• Experience with TrackWise, SAP, Salesforce, and MS Teams

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance