Product Support Specialist
BEC TechnologiesCalifornia, United States • Richardson, Texas, United States
Posted December 21, 2022
Full Time
About the Company
BEC Technologies designs and manufactures cutting‑edge wired and wireless IP networking solutions that serve mobile operators, residential, enterprise, and industrial customers worldwide. Their portfolio spans xDSL, FTTH, 4G/LTE, and 5G NR access, as well as fixed‑data routers, VoIP/VoLTE gateways, rugged outdoor and M2M/IoT connectivity, public‑safety, fleet‑telematics, and cloud‑based device management. BEC’s products are engineered for high availability, reliability, and secure connectivity, and are supported by industry‑leading technical service and support. Managing millions of devices globally, BEC is a key enabler of the connected‑world transformation, offering solutions such as SD‑WAN, fail‑over, CBRS, and rural broadband that address critical communication needs across diverse sectors.
Job Description
BEC Technologies is looking for a Product Support Specialist to provide technical support, product demonstrations, and technical presentations to customers. The position is responsible for pre-sales and post-sales technical engagement with customers, including product support, product demonstrations, and technical presentations.
Requirements
- 3 or more years of product support experience in telecommunication, IT/computer, data networking industry
- Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols
- Familiar with Telco, ISP and wireless carriers' network equipment and operations
- Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies
- Hard working and willing to learn new skills and technologies
- Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required
- Speaks Mandarin preferred
- 20% domestic travel may be required
Benefits
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
