Product Support Specialist

Visual Comfort & Co. is seeking a Product Support Specialist to provide support and issue resolution over the phone for customers and field representatives. The successful candidate will have a strong attention to detail, excellent communication skills, and the ability to work in a team environment.

Requirements

• Assume ownership of support cases and follow through until the case has been closed or reassigned
• Use available material resources and/or consult with product experts when questions cannot be immediately answered
• Advance the resolution of issues in a timely manner

Benefits

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.