Product Support Supervisor

The Product Support Supervisor is responsible for collaborating with customers, vendors, showrooms, customer experience and product support team to manage, troubleshoot, support and provide training across the customer experience team, showrooms and product support team.

Requirements

• 3-5 years' previous experience in lighting, customer service, or technical support
• 2 plus years in leadership or supervisor capacity
• High school diploma or equivalent required; Bachelor's degree in Business Administration, Communications, Management, or a related field preferred
• Strong aptitude for and proficiency navigating CRM tools (JDE, SAP, D365, Salesforce) and data analysis platforms
• Proven experience in call center, customer service, or supervisory experience
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings

Benefits

• Competitive compensation
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products