Supervisor, Customer Support

The Customer Support Representative Supervisor oversees factory service operations and ensures superior response times to customer inquiries. This role requires coordination across service processes and customer-facing activities, including Return Merchandise Authorizations (RMAs), service pricing, and intercompany logistics.

Requirements

• Supervise and support the Americas service team
• Participate in Global Service meetings
• Manage intercompany logistics for RMAs
• Deliver high-standard customer service
• Manage full RMA lifecycle
• Maintain proactive communication with factory service teams and customers
• Resolve issues related to pricing, freight, and invoices
• Ensure trade compliance and apply tariffs where applicable

Benefits

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both Moms and Dads
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs