Product Support Specialist
CompuGroup Medical SE & Co. KGaAColumbia, South Carolina, United States
Posted November 17, 2025
Full Time
About the Company
CompuGroup Medical is an equal opportunity employer that creates the future of e-health at the intersection of healthcare and digital innovation.
Job Description
Create the future of e-health by becoming a Product Support Specialist at CompuGroup Medical. We are shaping the future of e-health at the intersection of healthcare and digital innovation.
Requirements
- Respond to customer requests in a timely manner
- Consult with customers via phone, chat, and email
- Create knowledge base articles
- Troubleshoot and solve customer requests
- Learn core task set for assigned CGM software products
- Document customer tickets in the CRM system
Benefits
- Medical
- Dental
- Vision
- 401k with employer matching
- Personal Time Off
- Flexible working hours
- Hybrid work options