Front End Manager

The Belfast Community Co-op is looking for a Front End Manager to be part of our Customer Service management team. The ideal candidate is an effective and experienced leader who is skilled in creating and maintaining a positive customer experience, developing and implementing systems, and is solution-oriented. We are looking for someone who will partner with our Customer Service Manager to reach our goal of providing an exceptional experience for our customers.

Requirements

• Experience with POS and spreadsheet programs sufficient to communicate and prepare reports with accuracy, and in a timely manner.
• Knowledge of ECRS Catapult
• Experience with natural foods co-ops
• Supervisory experience in a retail setting
• Experience handling cash
• Experience using a Point of Sale (POS) system
• Demonstrated ability to perform customer service in person and over the phone
• Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
• Strong written and verbal communication
• Experience with Google Suite, including Docs, Gmail, and Sheets
• Ability to manage multiple time-sensitive tasks

Benefits

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities
• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability