Job | Head of Digital Workplace Support | Bruxelles

Responsible for the management and strategic development of the Service Desk and on-site Support of the Belfius Group, creating a pleasant working environment for colleagues.

Requirements

• Management of people for direct colleagues
• Supervision of an external provider for services
• Internal coordination during new projects or in case of escalations
• Follow-up of good functioning of processes and respect of SLA
• Analysis of recurrent incidents and implementation of necessary actions
• Communication around incidents
• Ordering, management, and delivery of computer equipment
• Financial management of team, suppliers, and equipment
• Research and implementation of innovations to improve user experience

Benefits

• Full-time indefinite contract
• Attractive salary
• Innovative offer with budget for personal preferences
• Extralegal benefits (meal vouchers, benefits on internal products and services, hospitalization insurance, group insurance)
• Development opportunities through training and career opportunities
• Flexible hours
• Combination of office and home work
• Attractive number of vacation days
• Modern working place with gym, restaurant, and meeting rooms