Responsible for the management and strategic development of the Service Desk and on-site Support of the Belfius Group, creating a pleasant working environment for colleagues.
Requirements
- Management of people for direct colleagues
- Supervision of an external provider for services
- Internal coordination during new projects or in case of escalations
- Follow-up of good functioning of processes and respect of SLA
- Analysis of recurrent incidents and implementation of necessary actions
- Communication around incidents
- Ordering, management, and delivery of computer equipment
- Financial management of team, suppliers, and equipment
- Research and implementation of innovations to improve user experience
Benefits
- Full-time indefinite contract
- Attractive salary
- Innovative offer with budget for personal preferences
- Extralegal benefits (meal vouchers, benefits on internal products and services, hospitalization insurance, group insurance)
- Development opportunities through training and career opportunities
- Flexible hours
- Combination of office and home work
- Attractive number of vacation days
- Modern working place with gym, restaurant, and meeting rooms