Head of Operations
Believe ResourcingCape Town, Western Cape, South Africa
Posted April 10, 2026
Full Time
About the Company
Believe Resourcing is a full-service recruitment and talent acquisition firm that combines cutting-edge technology with a personal approach to deliver executive search, headhunting, and rapid shortlisting solutions. The company specializes in sourcing technical, hospitality, and virtual workforce talent, and offers end-to-end recruitment process outsourcing (RPO) to accelerate hiring cycles. By integrating data-driven insights with hands-on consulting, Believe Resourcing helps organizations secure high-impact talent that fuels growth. Its unique blend of tech-enabled sourcing, rapid shortlisting, and bespoke client partnership sets it apart in the competitive recruitment market.
Job Description
The Head of Operations role is a senior leadership position responsible for overseeing customer service operations, driving performance, efficiency, and client outcomes at a strategic level.
Requirements
- Relevant tertiary qualification or equivalent experience
- Proven experience in a senior operations leadership role within a customer service or BPO environment
- Track record of managing large teams and multiple workstreams
- Experience delivering against performance and financial targets
- Strong operational leadership and ability to manage complex environments
- Advanced analytical skills with the ability to use data for decision-making
- Strong understanding of workforce planning and capacity modelling
- Excellent stakeholder and client management skills
- Strong people management capability including performance and engagement
- Experience driving continuous improvement and transformation initiatives
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
