Customer Operations Lead
BellroyMelbourne, Victoria, Australia
Posted March 18, 2026
Full Time
About the Company
Bellroy is a close-knit group of thinkers and makers from over 25 different countries, each contributing unique skills to achieve our shared vision.
Job Description
Customer Operations Lead role at Bellroy, responsible for ensuring systems, processes, and knowledge behind customer support are scalable, well-governed, and grounded in real-world use.
Requirements
- 5+ years' experience in customer service operations or a similar role
- A track record of improving how support operates in practice
- Hands-on experience across tools including Excel, CRM platforms, and AI tools
- Strong hands-on experience with customer support platforms and tooling
Benefits
- Generous Paid Time Off
- 401k Matching
- Relocation Assistance
