Associate Customer Success Manager

BenchPrep is committed to revolutionizing learning by delivering the most advanced and flexible learning experience. As a Customer Success Associate, you will be responsible for owning and managing a portfolio of SMB customers, driving day-to-day engagement, identifying opportunities for expansion, and leading renewal conversations.

Requirements

• 1–4 years of experience in a customer-facing role (Customer Success, Account Management, Support, or similar) at a SaaS organization
• Edtech SaaS experience preferred
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and time management skills
• Ability to manage multiple priorities and customer interactions simultaneously
• Customer-centric mindset with strong problem-solving skills
• Willingness to learn technical concepts and build product expertise
• Collaborative and team-oriented, with the ability to work cross-functionally
• Eagerness to grow into a more strategic Customer Success role

Benefits

• Medical insurance covering 80% of premiums for you and your dependents
• Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits
• 401(K) Safe Harbor Non-Elective 3% Contribution
• Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar
• Annual Learning Stipend of $1,200
• Parental Leave
• $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that