IT Support Specialist (m/w/d)

The IT Support Specialist is the first point of contact for employees regarding IT-related issues and disruptions. The specialist ensures the stable and secure operation of IT workstations through professional first- and second-level support and contributes to the satisfaction of users through service-oriented behavior.

Requirements

• User Support: Receive, analyze, and process support requests via phone, email, or remote access in the context of first-level support; Ensure friendly, solution-oriented communication with users.
• Incident & Request Management: Qualify, prioritize, and process incidents and service requests in 1st- and 2nd-level support (phone, remote, ticket system); potentially escalate to subsequent support levels.
• User Access Management: Create, modify, and deactivate user accounts as well as manage group and access rights in Active Directory and Microsoft 365 while considering security and compliance guidelines.
• Device Management: Install, configure, and maintain IT workstations (Windows and macOS) and peripherals; Conduct updates, upgrades, and regular system maintenance.
• Workplace preparation: Set up new workstations including hardware, standard software, and user profiles; Support the onboarding of new employees.

Benefits

• Flexible working hours with the possibility of mobile work or work in modern office and clinic environments
• Unlimited employment contract in full-time in a highly relevant social field
• Modern and transparent corporate and leadership culture with short decision-making paths
• Individual training and development opportunities, especially in the areas of IT support, Microsoft 365, and health IT