BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR

BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR provides customer service, resolves issues, repairs vehicles, and coordinates delivery. The role involves high-level communication with customers, detailed record keeping, and efficient teamwork. Responsibilities include navigating the Dealer Management System and providing excellent service.

Requirements

• Answer phone calls, emails, and drive in’s.
• Return missed phone calls, emails, from customers.
• Determine if technical solution can be resolved over the phone.
• Accurately record issues and data into Dealer Management System.
• Coordinate vehicle delivery/pickup.
• Follow up with customers on services provided.
• Perform detailed daily record keeping and reporting.
• Work in a team-based environment.