Front Desk Agent
Best Western Hotels & ResortsNorth Carolina, United States
Posted January 17, 2026
Part Time
About the Company
Best Western Hotels & Resorts, headquartered in Phoenix, Arizona, is a privately held global hospitality group that operates an extensive portfolio of approximately 4,300 independently owned and operated hotels across more than 100 countries. The company offers a diverse array of lodging options through 19 distinct brands—including Best Western, Best Western Plus, Premier, and the @HOME and Vīb collections—as well as luxury and boutique lines acquired through WorldHotels and SureStay franchises. By combining a wide spectrum of price points and experiences, Best Western caters to both budget-conscious travelers and those seeking upscale accommodations, while simultaneously supporting developers with tailored market solutions. Its unique blend of global reach, brand versatility, and a developer‑centric, independently owned model distinguishes it as a flexible and expansive player in the hospitality industry.
Job Description
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests.
Requirements
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Benefits
- Flexible Scheduling
- Competitive Compensation
