Field Support Technician

The Field Support Technician will deliver world-class field support services across all Beth Israel Lahey Health entities and its affiliates. This Tier 2 In-person support position is responsible for all aspects of customer requests and incident management, including logging, triaging, resolving, and timely follow-up of service requests/incidents.

Requirements

• Responsible for Level 1 support providing basic to intermediate support
• Exceeds end-user expectations by meeting established SLAs and customer demands
• Diagnose and resolve moderately difficult desktops and peripherals related to interoperability, OS security issues, system access, passwords, and authentication
• Acquires professional knowledge and skills by participating in training opportunities, in-service programs, vendor seminars, etc.
• Acquires an understanding of BILH-centric clinical and core applications with the skill/ability to troubleshoot and resolve performance, access, and interoperability issues
• Acquires an understanding of best practices regarding IT security to quickly identify potential business-impacting vulnerabilities/threats

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance
• Disability insurance