IT Support Specialist
BEYOND IT SUPPORT LLCAurora, Colorado, United States
Posted March 15, 2025
Full Time
About the Company
Beyond IT Support delivers comprehensive managed IT services, specializing in cybersecurity, cloud solutions, and Microsoft 365 management. Their fixed‑price model offers businesses the full spectrum of network security, data protection, and user support without the overhead of an internal IT team. By treating each client as a strategic partner, they focus on proactive monitoring and rapid incident response to minimize downtime. This blend of affordability, reliability, and partnership-driven service sets them apart in the competitive managed services market.
Job Description
This IT Support Specialist role focuses on providing technical support to users of Microsoft's core business applications and operating systems. The position involves on-site support, local travel, server-level troubleshooting, network management, remote access support, and system documentation. Excellent communication and customer service skills are essential.
Requirements
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Multi-tasking and adapting to changes quickly.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills and ability to work in a fast-moving environment.
- Reliable transportation to client locations (mandatory).
Benefits
- 401(k)
- 401(k) matching
- Company car
- Employee discounts
- Health insurance
- Paid time off
