IT CUSTOMER SERVICE SUPPORT SPECIALIST

VSolvit is seeking an IT Customer Support Specialist to provide technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR).

Requirements

• Provides technical support to end users for computer, application, system, device, printer, access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and online ticket requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• May coordinate with other teams or departments to resolve user problems.
• Perform hardware and software installations, configurations and updates as needed.
• Conducts Windows imaging and cloning of laptops and computers.
• Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
• Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
• Conducts new user check-ins and check-outs.
• Creates and modifies Microsoft Active Directory user accounts.
• Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
• Assists new users with completing check-in forms and accessing online training.
• Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Health Savings Account
• Flexible Spending Account
• 401K Retirement Plan options
• Tuition Reimbursement
• Voluntary benefits