IT Support Technician Level 2

We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Requirements

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
• Manage incoming deliveries and inventory.
• Improve customer service, perception, and satisfaction.
• Fast turnaround of Customer Requests.
• Ability to multi-task
• Ability to work in a team and communicate effectively.
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require engineer level support, following ticket to resolution.
• Responsible for entering all time and expenses in ConnectWise as they occur.
• Enter all work as service tickets in ConnectWise.
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development