Team Leader - Client Retention / Client Saver (Nova)
BFS GroupAttica, Greece
Posted January 13, 2026
Full Time
About the Company
The BFS Group, a leading employer in Greece, in cooperation with Nova
Job Description
Seeking a Team Leader Client Retention to manage and develop a team on a customer retention project. Daily tasks include leading the team, monitoring performance, and conducting coaching sessions. Requirements include previous experience as Team Leader or Senior Agent in retention/sales call center projects, experience in managing a team with targets and KPIs, excellent communication and leadership skills, and good use of CRM and reporting tools.
Requirements
- Previous experience as Team Leader or Senior Agent in retention / sales call center projects
- Experience in managing a team with targets and KPIs
- Excellent communication and leadership skills
- Excellent Greek and good English skills
- Good use of CRM and reporting tools
Benefits
- 8-hour, 5-day workweek (Monday - Friday) with an indefinite-term contract
- A modern and pleasant working environment
- Competitive salary package and bonus based on team performance
- Real opportunities for professional growth