Operations Manager

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

Requirements

• Community college diploma
• Minimum of 5 years of facility management work experience
• Skilled at contact centre service delivery management
• Skilled at managing service delivery and meeting client obligations
• Skilled at emergency preparedness and business continuity planning and execution
• Intermediate budget management abilities
• Well-developed communication, influence, persuasion and negotiation skills
• Superior written communication skills
• Skilled at client relationship management
• Developed and demonstrated people leadership skills
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects
• Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
• Maintains current knowledge of contact centre service services best practices.
• Solid level knowledge of building management from the perspective of responding to repair requests

Benefits

• Medical and dental benefits
• Life insurance
• Vacation pay
• Health savings account
• Flexible spending account
• Employee assistance program
• Pension plan
• Paid time off
• Recognition and reward program