Senior Telecom Engineer - Contact Center and Voice Platforms
BHG FinancialUnited States
Posted May 20, 2026
Full Time
About the Company
BHG Financial is a growing company that values productivity and has an award-winning culture. They are a leader in the financial services space and are dedicated to helping professionals and businesses build upon their success through innovative financial solutions.
Job Description
BHG Financial is a growing company that values productivity and has an award-winning culture. They are seeking a Senior Telecom Engineer to join their team. The ideal candidate has experience with RingCentral and NICE CXone, and is a highly technical, hands-on engineer who is comfortable working across telecom platforms, APIs, IVR design, and CRM integrations.
Requirements
- Proven experience with RingCentral APIs
- Experience with NICE CXone APIs and IVR development
- Experience with Salesforce integrations
- Advanced experience designing and supporting IVRs
- Strong working knowledge of JavaScript for IVR scripting and business logic
- Solid understanding of call routing strategies and contact center best practices
- Ability to operate independently and own solutions end-to-end
Benefits
- Medical/Rx/Dental/Vision coverage
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies with additional bonuses
