Customer Service Manager

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise.

Requirements

• Assisting customers in-store and over the phone with professionalism and a positive attitude
• Operate the case register accurately in line with store policies and procedures
• Maintain clean and organized displays, ensuring shelves are stocked and well presented
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Follow up with customers regarding special orders and notify them of any issues or arrivals
• Report marketing trends and customer feedback to supervisor
• Complete any additional duties as assigned