Agent, Customer Service Representative - Customer Experience

Join a Team That’s Passionate About Making Lives Better! We are a global leader in outsourcing solutions, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Requirements

• Interacts with customers/ customer information on a daily basis
• Provides information to customers about product features
• Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Benefits

• Growth Opportunities
• Comprehensive Training
• Team-Oriented Culture
• Diversity & Inclusion
• Fun Workplace
• State-of-the-Art Offices
• Rewarding Work