Call Center Agent, Work from Office (Collections & Customer Service)
Bill Gosling OutsourcingSan José, Costa Rica
Posted March 10, 2026
Full Time
About the Company
A global leader in outsourcing solutions, specializing in customer care, sales, and financial services.
Job Description
Join a team that's passionate about making lives better as a Call Center Agent. Work from our office in San Jose, Costa Rica, and enjoy comprehensive training, growth opportunities, and a fun workplace culture.
Requirements
- Review account status/information thoroughly to find the best solution for the customer
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication
- Negotiate payment terms/arrangements if applicable
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department
Benefits
- Growth Opportunities
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
- Rewarding Work