Collections Agent

Join our team as a Collections Agent and help customers regain good standing by reviewing delinquent loan accounts, negotiating payment plans, and finding tailored solutions. Our dynamic work environment offers growth opportunities, comprehensive training, and a team-oriented culture.

Requirements

• Negotiate payment terms/arrangements if applicable
• Review account status/information thoroughly
• Respond to inquiry/need and decide upon the most appropriate solution
• Recommend appropriate solutions, products and/or alternative options
• Overcome consumer objections; refer complaints immediately
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication
• Champion company core values and other company programs

Benefits

• Growth Opportunities
• Comprehensive Training
• Team-Oriented Culture
• Diversity & Inclusion
• Fun Workplace
• State-of-the-Art Offices
• Rewarding Work