QA- Quality Consultant

Join a dynamic team at Bill Gosling Outsourcing as a Quality Consultant and contribute to making lives better. The role involves evaluating and auditing conversations/transactions, providing detailed feedback, and ensuring quality variance is well below threshold.

Requirements

• Evaluate and audit conversations/transactions on behalf of assigned client process(es)
• Write feedback to enthuse performance development at an agent level and per client instructions
• Regularly participate in client/internal calibration calls to ensure consistency of scoring & knowledge
• Meet and exceed daily volume and productivity targets
• Successfully clear client specific training and ensure all subsequent updates are well understood & implemented
• Participate in internal/external training programs to continuously hone required skills and knowledge base

Benefits

• Growth Opportunities
• Comprehensive Training
• Team-Oriented Culture
• Diversity & Inclusion
• Fun Workplace
• State-of-the-Art Offices
• Rewarding Work