Quality Assurance Analyst - Quality Service
Bill Gosling OutsourcingGurgaon, Haryana, India
Posted March 20, 2026
Full Time
About the Company
Bill Gosling Outsourcing is a global leader in outsourcing solutions that focuses on making lives better, one connection at a time.
Job Description
Join a dynamic team at Bill Gosling Outsourcing as a Quality Assurance Analyst to assess the quality of customer service performance and make recommendations for enhancements. Assist in developing and implementing quality processes and procedures. Monitor inbound and outbound calls and email responses to ensure compliance with company policies and procedures.
Requirements
- Coordinate quality activities and ensure deadlines are met
- Support senior management and operations
- Create uniform and consistent procedures and systems
- Analyze statistical data for incentive programs
- Complete random audits and review results
- Notify senior management of malpractice
- Record and communicate changes to the Quality Management System
- Conduct audits of processes
- Identify training opportunities and ensure staff are trained
- Champion company core values
Benefits
- Comprehensive Training
- Growth Opportunities
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
- Rewarding Work