Product Manager - CS Internal Tools & Operations

Binance is a leading global blockchain ecosystem looking for a Product Manager to lead the end-to-end product lifecycle of Customer Service management systems.

Requirements

• Bachelor’s degree or above
• 3-5 years of product management experience in CRM, SaaS, B2B internal tools, or Contact Center systems
• Domain Knowledge: Familiarity with CS operations workflows (QA, Training, Performance) or ticketing systems (e.g., Zendesk, Salesforce)
• Logical & System Thinking: Strong ability to design complex workflows and permission systems
• Communication: Excellent communication skills to align with multiple internal stakeholders
• Data & AI Sensitivity: Proficiency in data analysis and a good understanding of how to apply LLM/AI to internal operational scenarios

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement