Global Clinical System Engineer II

The Global Clinical System Engineer II is responsible for end-to-end product ownership and contributing to worldwide serviceability throughout the entire product lifecycle. This role combines complaint handling process, investigation management, technical support excellence, and contributing to service projects to foster cross-functional alignment and accelerate customer issue resolution.

Requirements

• Bachelor’s degree in a biological science, engineering, or other related field.
• 2+ years of professional related experience to include: Direct customer service experience, Clinical laboratory experience in Microbiology, Molecular Biology and/or Immunoassays
• Knowledge of bioMérieux products and Salesforce is a plus.

Benefits

• Choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves