Customer Service Associate

The Customer Service Associate II will execute a variety of customer service activities across both Surgical and Ocular business units, while supporting other team members as dedicated shift team lead.

Requirements

• Answer incoming calls and basic and complex customer questions and inquiries using computer software (via soft phone).
• Route and direct specific customer inquiries to appropriate personnel.
• Process customer sales order & requisitions received via sales field ordering tools, emails, calls, and faxes.
• Work with the Accounts Receivables department to ensure orders are routed expeditiously.
• Act as Team shift Lead – to support Commercial team (Sales & Marketing), routing sales leads. Customer inquiries, and product complaints to their respective departments.

Benefits

• Opportunities for professional growth and development
• A dynamic and supportive work environment
• 401K plan with employer match
• Major medical insurance
• Company paid dental and vision insurance
• Company paid holidays
• Generous paid time off allowances
• Employee recognition programs and events