The Customer Service Associate II will execute a variety of customer service activities across both Surgical and Ocular business units, while supporting other team members as dedicated shift team lead.
Requirements
- Answer incoming calls and basic and complex customer questions and inquiries using computer software (via soft phone).
- Route and direct specific customer inquiries to appropriate personnel.
- Process customer sales order & requisitions received via sales field ordering tools, emails, calls, and faxes.
- Work with the Accounts Receivables department to ensure orders are routed expeditiously.
- Act as Team shift Lead – to support Commercial team (Sales & Marketing), routing sales leads. Customer inquiries, and product complaints to their respective departments.
Benefits
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- 401K plan with employer match
- Major medical insurance
- Company paid dental and vision insurance
- Company paid holidays
- Generous paid time off allowances
- Employee recognition programs and events