Team Lead-Cloud & Infra Operations

Team Lead-Cloud & Infra Operations for Onsite Deskside Support Engineer role, responsible for technical support, build and deploy hardware, ensure security and upgrades, and assist users with Onboarding & Offboarding process.

Requirements

• Technical Support
• Analyses and resolves information system issues
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk
• Support and assist users with Onboarding & Offboarding process
• Support and maintain local conference and meeting room equipment
• Assists senior staff with functional tasks to support end user service projects