Assistant Manager
BISCUITS & BATH COMPANIESNew York, New York, United States
Posted March 5, 2026
44000 - 44000 USD
Full Time
About the Company
Biscuits & Bath operates 18 dog‑care locations across New York City, offering a comprehensive suite of services—including off‑leash daycare, cage‑free 24‑hour supervised care, grooming, walking, training, veterinary care, and transportation—to enhance the overall well‑being of each dog. The company partners closely with pet owners to tailor services to individual needs, fostering trust‑based relationships and ensuring a consistently high standard of care. By combining convenience, expertise, and a client‑centric approach, Biscuits & Bath sets itself apart as a leader in urban dog care, delivering both quality and peace of mind to pet owners.
Job Description
Assist in leading a team, developing client relationships, and delivering operational excellence. Assist in building a complete and competent team, developing meaningful needs-based relationship with clients, and delivering operational excellence to all clients.
Requirements
- Team Building
- Recruiting, training, and developing associates
- Workforce planning regarding skill development and cross training
- Managing associate performance for the long term
- Building a winning culture consistent with company values
- Client Relationship Development
- Understanding clients wants and needs and delivering services that meet those needs
- Ensuring that we are making responsible promises to clients
- Addressing and problem-solving client concerns in real time
- Promoting and marketing the business and additional services to clients
- Operational Excellence
- Ensuring that we are keeping all of our promises to clients
- Ensuring all services exceed client expectations
- Maintaining the facility and equipment in working order
