Client Success Manager - Virtually Support Clients in the United States
Bit by Bit IncPhilippines • Indonesia
Posted May 22, 2026
216000 - 300000 PHP
Full Time
About the Company
At Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area.
Job Description
The Client Success Manager serves as a trusted advisor to our clients, helping align technology services with business goals while driving client satisfaction, retention, and long-term success.
Requirements
- 3+ years of experience in Client Success, Account Management, Customer Experience, or MSP account management
- Strong communication and presentation skills with the ability to lead executive-level client conversations
- Experience conducting Customer Business Reviews (CBRs) or customer strategy meetings
- Ability to build trust and maintain strong long-term client relationships
- Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously
- Comfortable working in a fast-paced technology services environment
- Analytical mindset with the ability to review service metrics and identify trends
- Professional, proactive, and solutions-oriented approach
Benefits
- 2 Weeks of vacation
