Join a company that’s leading the way in AI and automation consulting as a Business Analyst Creatio, collaborating with internal teams and clients to understand business needs, optimize workflows, and ensure seamless CRM solution delivery.
Requirements
- Gather and document business and functional requirements from stakeholders
- Translate requirements into clear user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Configure and customize solutions using no-code / low-code tools
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Operate within an agile delivery model and participate in sprint activities
- Work with client to portion future work with the client
- Work with the client and the Bits In Glass sales and delivery teams to identify opportunities for future work, maintain change control and maximize potential for value-added work
- Experience in process mapping and identifying areas for improvement
- Experience with data analysis, reporting tools, and presenting insights to drive business decisions
- Ability to manage multiple projects and prioritize tasks effectively
- Strong analytical skills to drive customer success outcomes
- Problem-solving abilities with a focus on customer-centric solutions
- Strong project management skills with attention to deadlines and quality
- A customer-first mindset to align solutions with business goals
- Technical acumen with knowledge of low-code platforms and system integrations
- Meticulous attention to detail in documentation and solution delivery
- Experience with Jira or Dev ops
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
