We are seeking a Software Engineer (Full-Stack) for Client Enablement who is tech-savvy, passionate about providing exceptional customer support, and loves helping others with technology.
Requirements
- Ensure smooth and efficient operation of software systems across multiple platforms and environments.
- Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset.
- Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications.
- Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
- Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
- Monitor system performance proactively, addressing potential issues before they impact users or operations.
- Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
- Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
- Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner.
- Embrace a culture of continuous improvement—sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.
Benefits
- Flexible work hours
- Professional development opportunities
- Health insurance
- Dental insurance
- Vision insurance
- Retirement Plan
- 401k Matching
- Generous Paid Time Off
- Health savings account
- Employee assistance program
