Customer Support Engineer (Low-code Workflow Software)

We are seeking a proactive and technically skilled Customer Support Engineer to provide hands-on support for our low-code workflow software. The ideal candidate is a fast learner who thrives in collaborative environments, enjoys problem-solving, and is comfortable working across servers, applications, and mixed-architecture environments.

Requirements

• Manage the full ticket lifecycle (intake → triage → resolution → closure) in alignment with ITIL-based support processes
• Troubleshoot issues across on-premise platform applications, server environments, integrations, and legacy systems
• Work hands-on with Windows and Linux servers, reviewing services, configurations, logs, and performance metrics to identify and resolve system-level issues
• Collaborate with R&D Product, Solutions, and Professional Services teams to reproduce defects, validate product behaviors, support deployments/upgrades, and assist with customer-specific configurations

Benefits

• Full-time employment
• Partial telework flexibility
• Opportunity to work in a collaborative environment
• Professional development opportunities