Customer Support Engineer

We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, while working closely with customers, engineering, product, and site reliability teams.

Requirements

• 3+ years of experience in fast-paced technical support, application support, or a related engineering role.
• Bachelor's degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience)
• Strong troubleshooting skills with a proven customer-centric mindset.
• Hands-on experience with tools and technologies such as: Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, Python Scripting
• Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish.
• Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements.
• Excellent written and verbal communication skills for effective interaction with customers and internal stakeholders.
• Proficiency with support tools, CRM systems, and remote support technologies.
• Adaptability to evolving industry trends and a dynamic support environment.
• Prior experience in supply chain or logistics industries is a plus.

Benefits

• Discretionary bonus